Audit & Financials -- BYOJeopardy

LHIST	KPI's	Overnight Reconciliation
100 What does LHIST stand for? LAZ Hotel Information System Tracker LHIST 100	100 What is a Drive In Rate? #of vehicles parked/Total # of Rooms% KPI's 100	100 What is the most important information we need to have in order to make sure the hotel guest is properly charged for their OVN parking? The Correct Last Name & First Name Overnight Reconciliation 100
200 What 2 items of info. must be set up and entered to input sales info. into LHIST ? Rates & Budget info. LHIST 200	200 How much of your revenues should go towards payroll? Ideally, it should be 33%-34% but can depend on several factors such as the logistics and parking availability KPI's 200	200 How much revenue is estimated to be lost annually from not properly reconciling Overnight charges? On average 3 missed charges @ an average of $40.00/per night x 365 days = $43,800.00 per hotel $43,800 x 223 hotels= $9,767,400.00 annually Overnight Reconciliation 200
300 Where do you enter Transient parking, cash & credit card revenues in LHIST? That depends. If cash is collected and taken to the bank, you would enter this on the deposit tab. You would create a separate "Cash" line in the Transient Valet ticket section under Masterbill, if the cash is collected by the hotel or dropped into the hotel. LHIST 300	300 What is the acceptable Overnight Capture % range? 98%-102% KPI's 300	300 When should a physical lot check and key audit be done? At the beginning & end of each shift. vs. tickets on the board Overnight Reconciliation 300
400 Who would you reach out to, to request the # of Group Rooms & Transient Rooms sold info. from? Sales Department LHIST 400	400 What is Revenue per occupied space? Group & Transient Overnight (OVN REVENUE $/# OF ROOMS SOLD) KPI's 400	400 Who's responsibility is it to make sure all the Overnight charges have been properly charged & collected?
500 Where do you enter the Transient Visitor cash revenues collected by the hotel? Folio Revenues tab, Transient Visitor LHIST 500	500 Is there a way to estimate the # of projected Overnight Vehicles for the night? TOTAL # OF ROOMS SOLD x DRIVE IN RATE % KPI's 500
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